A. Please contact our customer support to change, pay the rate fee, or extend the rental period of Pocket Wi-Fi.
・ Reservation person name
・ Email address
・ Extension period (return date)
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Contact Information:
UNIVERSAL Mobile Customer Support
Email: customer@universalmobile.us
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Fee is subject to change depending on whether or not you contact us in advance. Also, it will be incurred for each unit used.
If you apply for extension of the period in advance...
As an extension fee, the regular fee per day x the number of extended days, and the amount of the option (safety compensation pack) x the number of excess days will be charged.
<e.g.1>
If you rent for 10 days ($5/day) and your rental schedule is extended by 5 days.
Extension fee ⇒ $5 x 5 days = $25
<e.g.2>
You are the SIM plan member* and rent for a member price of $35. Your initial rental schedule was 25 days but you extended 5 days.
Extension fee ⇒ $2.50 x 5 days = $12.50
*Member price ⇒ $2.50/day
If you do not contact us in advance to extend the period...
If we cannot confirm the return after the due date without contact us in advance, unauthorized late fee, flat rate of $12 per day, and the amount of the option (safety compensation pack) x the number of excess days will be charged to your credit card. If the rental fee exceeds $12, we will charge the rental fee amount x the number of days exceeded.
Return due date is within 5 days after the end of the rent period. (if the last day of return is Saturday, Sunday, or holiday, the next business day is a return due date.)
<e.g.>
Rental period: 7/15 (Thursday) to 8/1 (Sunday)
Rental Fee: $5/day
If you do not contact us and return it on 8/20 (Friday) and you return it on 8/25 (Wednesday). Late fees after the return date of 8/6 (Friday) will be charged until the date of return.
Late fees ⇒ $12 x 19 days = $228
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Contact Information:
UNIVERSAL Mobile
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