You can switch your current physical SIM to an eSIM.
You can continue using your current phone number.
Steps
1 Send Us Your Device Information
We need the following information to switch your SIM to an eSIM.
Please send us the information by email.
| EID | The unique identifier for your eSIM |
| IMEI | Your device's unique identification number |
| Current Phone Number | If you wish to keep your current number |
How to find your EID and IMEI:
How to Find Your EID and IMEI
2 We Process Your eSIM Request
Once we receive your EID and IMEI, we will process the switch to an eSIM.
The process usually takes 1–2 business days.
3 Install Your eSIM
Once the process is complete, we will send you an eSIM QR code or activation code by email.
Follow the instructions in your device settings to install the eSIM.
Important Notes
- Once you switch to an eSIM, your current physical SIM will no longer work.
- Only eSIM-compatible devices can be switched to an eSIM. Please make sure your device supports eSIM.
- You can continue using your current physical SIM until the switch is complete.
- You can keep your current phone number after switching to an eSIM.
Contact Us
If you would like to request a SIM-to-eSIM switch or have any questions, please contact our customer support team.
UNIVERSAL Mobile Customer Support
support@universal-mobile.com
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