About Changing Your Plan

To change your monthly SIM plan or optional plan, please contact Customer Support and provide the following information:

● Account holder's name

● Phone number

● Requested plan change

● Effective date (immediately or starting on the 11th)

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Contact:

UNIVERSAL Mobile Customer Support

Email: customer@universalmobile.us

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Note 1) UNIVERSAL Mobile's billing cycle closes on the 10th of each month. Monthly base charges for the period from the 11th through the 10th of the following month are billed in advance.

The new plan will take effect on the 11th.

Example:

・Request date: August 5

・Plan change effective date: August 11

・Plan change: From the $45/month Business Plan to the $60/month Premier Plan

・Additional charge: None

Note 2) For same-day monthly SIM plan changes or additions of optional plans, the following charges will be added to your next bill.

■ Monthly plan change: The prorated cost of the new SIM plan from the effective date through the billing cycle closing date (the 10th)

Example:

・Request date: August 5

・Plan change effective date: August 5

・Plan change: From the $45/month Business Plan to the $60/month Premier Plan

・Additional charge: $12.00 (6 days × prorated daily rate of $2 for the $60/month Premier Plan)

■ Optional plans: The full monthly cost of the optional plan will be charged.

Example:

・Request date: August 5

・Plan change effective date: August 5

・Plan change: Add Japan Calling

・Additional charge: $15.00 (Optional plans are not prorated, so the full monthly fee will be charged.)

Note 3) Monthly SIM plan change fee: $20.00

Note 4) Customers currently using a legacy SIM plan, legacy rate, or special rate cannot return to their previous plan or rate once they change plans.

Note 5) Customers currently using an optional plan at a legacy rate cannot re-enroll at the same legacy rate after canceling the optional plan.

Note 6) If you wish to change your plan again, you must wait until at least 30 days have passed since your previous plan change.

Note 7) The $60/month Premier Plan requires a dedicated SIM card or eSIM. When changing to or from this plan, you will need to replace your physical SIM card or switch your eSIM.

Note 8) If you wish to switch to the $60 Premier Plan, or from the $60 Premier Plan to the $45, $35, or $15 plans, the plan change cannot be processed while you are outside the United States.

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