Is eSIM Supported?

Modified on Thu, Sep 17 at 11:17 AM

Yes, eSIM is supported.

〈For New Customers〉

When ordering a U.S. SIM plan, please select [eSIM (built-in SIM)].

〈For Existing Customers〉

If you are currently using UNIVERSAL Mobile and would like to switch from a physical SIM card to eSIM,

please contact Customer Support with your EID number (32-digit eSIM identification number) and IMEI number (15-digit number).

For information about changing your plan:

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Contact Information:

UNIVERSAL Mobile Customer Support

Email: customer@universalmobile.us

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How to Check Your EID and IMEI Numbers

① Check the EID label on the side of the box that your smartphone came in.

② Check your EID and IMEI numbers in your smartphone settings.

For Android devices

Settings → Other or Wireless & Networks → SIM Information Settings → EID Display / IMEI Display.

For iOS devices

Settings → General → About.

Alternatively, open the Phone app and dial “*#06#”. Your EID and IMEI numbers will be displayed.