Changing Your Device & Support Notification Requirements

◆◆ If you are using an eSIM, you will need to submit your new device details to proceed with the transfer process. ◆◆

Please submit your new device's EID number and IMEI number via our Contact Form.

Please refer to this guide for instructions on how to check your EID number and IMEI number.

◆◆ If you are using a physical SIM card, you do not need to contact Customer Support when changing devices. ◆◆

Simply remove the SIM card from your current device, insert it into your new device, and proceed with the device setup.

There is no need to repurchase or reactivate your SIM card, so you can start using it immediately after setting up your device.

■ Transferring Data from iPhone to iPhone

https://support.apple.com/ja-jp/HT210216

■ Transferring Data from Android to iPhone

https://support.apple.com/ja-jp/HT201196

■ Transferring Data to Android (from Android or other smartphones)

https://bit.ly/3nJ9DWh

■ Transferring LINE Account Data

https://guide.line.me/ja/migration/

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