UNIVERSAL Mobile Pocket WiFi User Guide
⚠️ Please verify the device is working before your departure
Once you receive your Pocket WiFi kit, please make sure to check that the charging equipment is functioning properly before you begin using it (before your departure).
→ How to charge your Pocket WiFi
? How to Connect
Press the power button briefly, or press the display toggle key to wake the screen.
?️ Display Information
- The display shows battery level, network connection status, data usage, and device info (SSID & PWD).
- Press the display toggle key to cycle through the information screens.
- The display will automatically turn off after 15 seconds.
- Press the power button or toggle key briefly to turn the screen on or off.
⚠️ The "Purchase Package" feature is not available. Please do not scan the QR code on the device.
? Powering Off & Charging
⏻ How to Power Off
Press and hold the power button on the right side for approximately 3 seconds to turn off the device.
? How to Charge
Connect a cable to the charging port (USB Type-C) at the bottom of the device and plug it into a power outlet.
Battery life is approximately 15 hours of continuous use from a full charge (may vary depending on usage). To save power, we recommend turning the device on only when needed.
? Troubleshooting Connection Issues
- Restart both the Pocket WiFi device and the device you are trying to connect.
- Try reducing the number of connected devices.
- Wait a moment and then try reconnecting.
- Check that the WiFi setting on your device has not been turned off.
⚡ If the Device Won't Turn On or Off
- Use the appropriate charging cable and adapter, charge the device fully, then try restarting. Also check that the charging port is not loose.
- Check that the power button is not loose or damaged.
- If the device powers on, press and hold the display toggle button for approximately 10 seconds while the device is on to perform a force reset.
⚠️ Lost or Stolen Device
If the Pocket WiFi device or any accessories are lost or stolen, the following charges will apply (if you are not enrolled in the Protection Plan).
| Item | Fee |
|---|---|
| Pocket WiFi Device | $400 |
| Charging Equipment | $20 |
| Carrying Case | $20 |
| Portable Battery | $200 |
? Changing, Extending, or Canceling Your Rental Period
Please contact our customer support team directly.
→ Rental period changes, extensions, and cancellations
? Contact Us
UNIVERSAL Mobile Customer Support: customer@universalmobile.us
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