Not Receiving 2-Factor Authentication Text Messages (SMS)

Modified on Fri, Sep 18 at 9:36 AM

There are several possible reasons for this issue, including the following:


● Unstable network coverage or network routing delays may cause verification codes to arrive late.


● If you have enabled call or SMS blocking for unknown numbers, verification codes may be blocked.


● If your Apple ID or Google Play Store account region is set to another country (e.g., Japan), you may not receive verification codes sent from U.S. websites. Please update your account region to match the country you are currently using the service in.



Due to the variety of potential causes, it is difficult to determine the exact issue. If you still cannot receive verification codes after checking the above, please contact the service sender (the service requiring 2-factor authentication) to inquire about their verification policies and requirements.

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