Pocket Wi-Fi: Changes, Extensions, Cancellations, and Returns

Modified on Thu, Oct 15 at 12:00 PM

Pocket WiFi User Guide

UNIVERSAL Mobile Customer Support

Please contact to UNIVERSAL Mobile Customer Support during our business hours.

Hours: 9:00 a.m. to 5:00 p.m. (Monday - Friday) *Closed on Saturday, Sunday, and holidays (U.S. West Coast time)

■ To Change

To change your Rental Date, Please contact Customer Support before the Start Date with the following information.

*Reservation Number
*Reservation Name
*Email address
*New Rental Date

■ To Extension

To extend your Rental Date, Please contact Customer Support before your Rental Period during our business hours with the following information.

*Reservation Number
*Reservation Name
*Email address
*Extension Date

■ To Cancel

To Cancel your order, Please contact Customer Support before the Start Date with the following information.

*Reservation Number
*Reservation Name
*Email address

If you cancel your order after the start date, we will charge the fee based on the number of days passed.

If you cancel your order after we shipped the wifi , we won't refund the shipping fee.

■ Late Fee

Return Due Date is the next business day of the Returning Date.

Please send / drop of the Pocket WiFi within the next business day of the Returning Date.

We will charge you the following late fee until we receive the wifi after the due date.

- Late Fee: $12 per day ( plus Rental Insurance Fee)

If the rental cost exceeds $12, the original rental price will be charged for the days overdue.

For inquiries, please contact:

Universal Mobile

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